In the mid ‘90s, RM Innovation founder David Khazai was running rug stores around the country. But as he went through the day-to-day operations of running his stores, he kept hitting the same walls—the technological tools he needed to be successful just weren’t available. Feeling this pain first-hand, he found himself saying two very important words: “What if?”
What if there was a tool that made operations seamless and efficient for the smaller retailer? What if he could create a simple solution that completely automated best practices in the rug industry? One thing Mr. Khazai had learned from his own business experience was that if you can measure it, you can manage it– and if you can manage it, you can grow it. With this insight in tow, he started building RM Pro, a point of sale and inventory system that incorporated powerful measurement capabilities.
His first experiences in market validation were simple and straightforward. He would meet with retailers and start by saying “Imagine a tool that could do this… and this… or this” then he would ask them if these capabilities would help their businesses. As Mr. Khazai continued to receive more and more positive feedback on his retail software, it fueled him to keep innovating and pushing his vision forward.
RM Pro evolved into a great success, but by 2008 Mr. Khazai realized there was another bottleneck. Worse, big-box stores and dot-coms with endless resources were taking sales away from smaller retailers. He wanted to know what industry giants had that the smaller guys with decades of retail experience didn’t. This was when he realized the vital importance of product data, and once again he was back to those two powerful words: “What if?”
What if every vendor’s product data could be standardized across the industry? And what if vendors could stream this data right to their retailers, in real time? The answer to these questions led to the first version of Datalink, which integrated with the RM Pro solution.
Realizing the infinite possibilities Datalink could bring to the industry, Mr. Khazai had a new vision for the home furnishings industry. In 2010, he officially launched RM Innovation and started assembling a team, recruiting talented and passionate individuals that could push mere ideas into tangible realities. From that point on, RM Innovation has kept innovating, now providing a suite of solutions including point-of-sale, product data streaming, and E-commerce. These are the solutions that empower retailers to succeed and achieve real growth in today’s market.
In 2015, RM Innovation was officially recognized as a leader in innovation at the Icon Honors award ceremony in Atlanta. They were awarded the GHTA’s Medal of Excellence honor for their revolutionary Datalink solution, which standardizes any vendor’s data and streams it to a retailer’s POS and web store in real time.