General Questions

Is RMPro cloud based?

No, RMPro is installed in your own facility on your own equipment. You may, however, host your RMPro database in the cloud if you have your own dedicated web server. Your data is safe with you, which keeps it protected from unauthorized access.


What type of retail equipment can I use?

With RMPro, you can use standard printers, label printers, receipt printers, barcode scanners, card readers, signature pads, and cash drawers. Contact the RMPro Support team for more information.


Is RMPro an accounting package?

RMPro is a business management solution, and accounting is a different topic. A QuickBooks Integration module is available for accounting management, which allows all the required accounting information in RMPro to be pushed into your QuickBooks accounting software.

Management & Accounting

How do I do my accounting using RMPro?

RMPro is not an accounting package. Instead, it is business management solution, which consists of inventory tracking, point-of-sale, reporting, and other business analysis tools. Accounting is a whole separate topic, which QuickBooks does quite well. In fact so well, that we’ve built a QuickBooks integration tool, which pumps all your data from RMPro into QuickBooks, where it can be further integrated with your bank accounts, etc.


Can I keep track of users’ schedule and time logs?

Yes, RMPro has both employee scheduling and time & attendance tools to create a schedule for your employees as well as keep track of their time. These features are available as add-ons.


Can I get email notifications from RMPro?

Yes, RMPro has a Notification System which can send you (or people of your choice) customized notification messages whenever certain things occur in RMPro. This feature is available as an add-on.


What tools are available to improve business?

There are many tools available for RMPro which can improve your business. This includes things like Analysis Reports, Open-to-Buy, SMART Growth, SMART Measure, Advertising and more.

Inventory & Vendors

What type of inventory can I put in RMPro?

RMPro was originally designed for the Oriental Rug industry, but has been evolving to support many different categories, typically high-ticket items such as home furnishings. Some RMPro users have used it for things like home accessories, luggage, and even luxury pens. RMPro is also built to handle both one-of-a-kind items as well as program (mass-produced) SKUs.


Are there business practices to follow with inventory?

Most definitely. RMPro’s best capability is how it handles your inventory. When you input inventory into RMPro, you follow a step-by-step Purchase Order process, where you can track the progress of the order from your Vendor. Comparable inventory software systems are very loose with inventory management, for example, at any time you could “Delete” an item from your inventory. RMPro deliberately locks this down, because in the real world, there’s no such thing as “deleting” your inventory. Instead, there’s processes like Return to Vendor, or Voiding.


Can I keep track of inventory at different stores?

Yes, you can. RMPro is scalable, so you might even use it to manage inventory at hundreds of stores. Every item in your inventory is set to be at a particular location, and when you physically move items from one location to another, you create a corresponding Transfer in RMPro to reflect this movement. Not only that, but RMPro audits this transfer so that you can make sure everything that was sent is actually received (and not stolen by an employee).


Can I print tags for my inventory with RMPro?

Yes, RMPro actually has a very detailed and customizable tag designer. You can create numerous tags, at various different sizes, showing whatever information you wish to show, including item information, company logo, barcode, and much more.


Can I import my inventory from Excel?

Yes, you can. There are two different situations which you may need to do so: 1) when you first start using RMPro and need to get all your current inventory into the system, and 2) when you order inventory from a Vendor and that Vendor provides you an excel spreadsheet with detailed information about these items.


Does RMPro have program rug data available?

Yes, you may choose to add our DataLink solution so that RMPro has access to your vendors’ data. DataLink is a separate service available from Innovations to provide you the latest product information for most of the major rug vendors.


Does RMPro have a way to audit my inventory?

Yes, RMPro comes with a Physical Inventory module that makes it easy to compare your physical in-house stock with what RMPro says you should have. This will report any exceptions, for example items in the wrong locations, items you have in-house but aren’t supposed to, items you’re supposed to have but aren’t found, etc.


Can I put pictures with my inventory in RMPro?

Yes, you can actually associate multiple pictures with one item in your inventory. Program items (for example, those from DataLink) also have images associated with them, which can be automatically downloaded from DataLink.


Can RMPro track items consigned from Vendor?

Yes, when creating a Purchase Order in RMPro, you can mark certain items as Consigned so that RMPro knows these items don’t actually belong to you yet – and will also warn you if these items are sold (in which case you need to pay your Vendor). A special module is available in RMPro to be able to “purchase consigned items” which essentially instructs RMPro that these items are no longer consigned but now purchased from your Vendor.


Can I re-brand my inventory in RMPro?

Yes, RMPro comes with a re-branding module which allows you to enter your own brand names for Vendors, Collections, and Designs. The original vendor’s values are still visible across RMPro, except for places that a customer may see, such as inventory tags, invoice print-outs, and some other places that list item informaton.

Customers & Invoices

Can I import customers into RMPro from excel?

Yes, if you have your customers in an Excel spreadsheet, you can import that file into RMPro to pre-load your customers. Also, over time, you can also do an Address Verification (usually with your post office) to update / correct your customers’ contact information.


What types of invoices can be made in RMPro?

RMPro supports a number of different invoice types for different purposes. You can create a basic sale (stock inventory), approval (try before you buy), consignment (to customer), back order (from vendor), custom order (for something that doesn’t exist), services (cleaning, repair, etc.), and layaway (keep on hold for customer). You can also create a quotation for nearly all of those invoice types.


Can RMPro process credit card payments?

Yes, RMPro is able to process payments online using Merchant Warehouse. Cards can also be swiped in a card reader. Please contact the RMPro Support team for more information on this capability.


Can I re-print old invoices in RMPro?

Yes, every transaction you do in RMPro is saved in detail, so at any point in history, you can refer back to it and print it out again. Invoices in particular have a special option which can restrict your users from printing invoices older than a certain number of days, in case your company has such policies.


Can I Back-date old transactions?

Yes, every transaction you can do in RMPro can be back-dated to the original date (and time) that it actually happened. This is important when entering historical information, not only for the customer invoices, but also for purchase orders (inventory) because RMPro does extensive checks to make sure it’s really possible to do certain transactions at a certain given time. For example, if you received an item in RMPro on today’s date, and tried to invoice that item to a customer dated 1 week ago, RMPro will not let you because the item didn’t exist in RMPro 1 week ago.

Users & Security

Can multiple people use RMPro concurrently?

Yes. RMPro is a scalable system which can support hundreds of concurrent users. Please bear in mind that your server should be powerful enough to handle as many users as you intend to connect to it concurrently. For example, if you intend to have 50 concurrent users (using RMPro at the same time), you would need a powerful dedicated server computer and a fast network.


Is my data safe from unauthorized access?

Very much so. RMPro has a vast set of privileges that you can set up for each and every user to restrict their access to only what they need to do. For example, one of the most commonly used privileges is Price/Cost. Usually, users are restricted from seeing the vendor’s cost.


Can my users receive emails notifications?

With RMPro’s Notification system, you can configure multiple employees to receive email or SMS messages for various situations. For example, beginning of day sales (who they need to follow-up with to collect money), Back Order item received (so they can call their customer to let them know), and customer appointment notifications (when they are scheduled for an appointment).


Can RMPro calculate salesperson commissions?

Yes, there is a commissions module built-in to RMPro which allows very extensive commission configuration and calculations. This module covers many known business practices and scenarios to fit anyone’s commission needs.

System Requirements

What type of computer can RMPro run on?

RMPro runs on Microsoft Windows, any version from 7 and above, both 32bit and 64bit. It is not currently compatible with Mac (OS-X), but if your Mac supports it, you could install Windows (through for example Parallels) and run RMPro from within there. A mobile version of RMPro is also under development for iPads (iOS).


Do I need my own server computer for RMPro?

Yes and no. Yes, you do need a dedicated computer of your own to host your RMPro database, but no it does not necessarily need to be an actual server-class computer. RMPro can run entirely on one single computer if you like (database and all) if you have a small store operation. The same software is also capable of being used by hundreds of computers simultaneously, and you might even have your database hosted on your own cloud server.


What are the recommended specs for a server?

The requirements for a server depend on the volume of work you intend to do (typically by the number of concurrent users)…

1 – 7 concurrent users: Any new desktop PC on the market is more than capable of hosting your RMPro database
Microsoft Windows 7 or above, 8GB RAM, i7 processor, 240GB hard disk
8+ concurrent users: You should have a dedicated server computer with decent memory and processing power
Microsoft Windows Server 2008 R2 or above, 8GB RAM, Intel Xeon Quad Core processor, 240GB hard disk high speed
What are the recommended specs for a client?

Any new desktop PC on the market is more than capable of running RMPro
Microsoft Windows 7 or above, 4GB RAM


Can I use RMPro from multiple locations?

Yes, you can. This would require a dedicated server computer and a VPN configured between each of your locations. Please have your IT professional contact the RMPro Support team for more information.


Can I put our RMPro database in the cloud?

Yes, you can. This would require a dedicated server computer in the cloud (with remote desktop access) and VPN capabilities. Please have your IT professional contact the RMPro Support team for more information.

Reporting & Analytics

Are there reports available in RMPro?

Yes, there is a rather large set of reports which allow you to monitor practically every aspect of your business. From inventory best/worst sellers, to best selling customer zip codes, to the standard every-day reports like Sales Analysis, Payment summary, Inventory Sold by Period, Sales Tax, and much, much more. There’s over 120 reports, each of which can be customized in hundreds of different ways, providing you practically infinite possible reports.


Can I compare trends using charts?

Yes, many different reports also have a chart available. There are a number of comparison reports, such as Yearly Sales Comparison, which display multiple years month-by-month, which can also be viewed as a chart.


General Questions

Which e-commerce software do you build online stores with?

Magento 2.1.2 is our core CMS with hundreds of self-developed modules that are only available in RM E-Commerce.


Will my e-commerce site be mobile friendly?

Our E-commerce sites are fully responsive designs that are compatible with all devices, including mobile, tablet, and PC. They are also compatible with all types of browsers.


Can I use my own web address?

Yes, you can use your own web address, also called a URL or domain name. You may already have your website address (domain) or are looking for the right advice before you buy one.

Either way we will help you along the path, from buying your domain, domain emails, to the final go live and more!


Where is the website hosted?

Our system is Software as a Service (SaaS), and is fast becoming the most popular way to ensure your site is secure, backed up daily, upgraded, and patched regularly. All the hosting requirements are in very good hands and you don’t have to worry about the many hosting complexities. Instead, you can put your energy into selling and marketing your new online store without having to worry about technical details, security, and down time.


 Is there a limit on the size of my customer and product databases?

No, there isn’t.

One of the huge benefits with our online store is you can add unlimited catalogs & products, and you can grow your customer (and any other) database to be as large as you require!


Can I trim down the features and save a few dollars?

The system comes with the Core Features, these are included by default and cannot be removed to lower the base price. Although the E-commerce Store comes feature packed, even without any additional add-ons, we don’t expect everyone to use everything. These features are built in because you may need them in the near future, or are included in the SaaS model – like email marketing and CRM.

Working with RM Innovation

What is your experience building e-commerce websites?

We have built websites for many award-winning retailers, including Beverly Hills Fine Rug, Rug Expo, Carpet Concepts, and many more. See our Template and Custom portfolio sections for other examples.


Do I own the finished website?

Yes, you do, but all functionality behind the site remains the property of RM E-Commerce & Innovations International. This is the basis of Software as a Service (SaaS), and is partially why we are able to offer so much for so little.

You own the content of the website / customer databases / sales databases, and all statistical information and reports. The site may be on-sold if you have sold your business, but must be hosted with RM E-commerce.


Do you take a cut of our online sales?

Nope! RM E-commerce doesn’t take any cut from your online sales. However, your payment gateway or bank may charge a fee to process payments. Speak to us for more information on this and the many ways to minimize the bank / payment gateway charges.

Using your E-commerce Site

How will you make it easy for me to edit and manage my site?

We have developed a dedicated admin panel to make it simple for our customers to manage images, content, and orders on their sites.

Please ask our help desk to give you access to the panel.


How can I see my orders?

We have developed a dedicated admin panel to make it simple for our customers to manage images, content, and orders on their sites.

Please ask our help desk to give you access to the panel.


What type of payment system should I use?

Authorize.net is the popular payment processing solution that RMI recommends. The processor charges a $99 set-up fee, plus a $20 monthly fee and 10 cents per transaction.


 How should I determine shipping costs?

Just send us your carrier or your calculation structure and we will implement it in your checkout process

SEO & Analytics

What SEO fundamentals will you integrate?

Our online stores are fully SEO optimized as we implement many different SEO strategies in site development, such as using only one domain, avoiding content URL duplication, including keyword in URLs, and various other related techniques.


How can I track the success of my store? 

We offer free self-service analytics driven by the Google Analytics platform.

E-commerce Support

How can I reach out if I need help and how will we communicate?

We have a 24/7 help desk so that you can reach out for assistance at any time.

Help Desk: https://rminno.atlassian.net/wiki/spaces/B2CDESK

General Questions

Can I use my data subscription on two different websites?

Each subscription is valid for one website url only.


Is there an API connection to integrate RM Datalink with my web store?



Does RM Datalink handle roll runners?

Yes. Roll runners are priced by linear square foot.


Can I filter data to only display discontinued items?

Yes. On the Search page, the left column has a discontinued filter to list only the discontinued items.


If a product doesn’t have a MAP price, how is the price of that item generated?

The sale_price is equal to Cost*2 if MAP is not used by the vendor.


Can I download medium and thumbnail images?

No. All images are hosted on the RM Datalink server and connected to your site with a URL token.


Why aren’t my calculated fields being exported?

Make sure you are using the exact default field names inside the curly braces. The field names are case sensitive.


Can I rebrand an entire collection?

Yes. RM Datalink gives you the ability to rebrand on the vendor, collection, design, and SKU levels.


How can I make my data export show inches to decimals?

On the Fields screen, the following fields will provide decimal values:

  • size_decimal
  • size_length_decimal
  • size_width_decimal

How is my monthly subscription price generated?

The monthly subscription price is based on the number of SKUs that each vendor has available.


Can I customize the name of each price that I display on my web store?

Yes. You can customize the names of four different pricing fields.

Inventory & Vendors

How will I know when new vendors or product data updates are available?

You will be added to our mailing list for notifications on new vendor introduction or data updates.


When I sell an item online, will it be reduced from the vendor’s Global inventory availability?

Not at this point in time. A Global Inventory feed is under development.


Does the product data on RM Datalink come directly from the vendors?

Yes. We work directly with vendors and receive raw product data immediately when it is released. We then validate, standardize, and optimize the data for easy upload to any ecommerce platform.


Can I access data from vendors that I don’t have an account with?

No. You must validate that you are an authorized dealer of each vendor to subscribe to their product data.


Do I need to setup my custom fields template each time I export data?

No. Once you setup your custom fields, Datalink will default to that template after each login.


How many SKU’s does RM Datalink have available?

There are currently over 200,000 optimized SKUs in the database.


Is tech support included with my subscription?

Yes. Our technical team will work with you and your programmer on any technical questions you might have.

System Requirements

Are there any limitations on the return count? (API)

By default, if pagination is excluded from the request, it will return the first 1000 records. Pagination is required for all requests. It’s not absolutely necessary to use it, and you can use a page size of 10,000,000 for example.


Why am I getting this error?

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Your account is not activated. Please contact RM Datalink support.