Frequently Asked Questions

General Questions

No, RMPro is installed in your own facility on your own equipment. You may, however, host your RMPro database in the cloud if you have your own dedicated web server. Your data is safe with you, which keeps it protected from unauthorized access.

With RMPro, you can use standard printers, label printers, receipt printers, barcode scanners, card readers, signature pads, and cash drawers. Contact the RMPro Support team for more information.

RMPro is a business management solution, and accounting is a different topic. A QuickBooks Integration module is available for accounting management, which allows all the required accounting information in RMPro to be pushed into your QuickBooks accounting software.

Management & Accounting

RMPro is not an accounting package. Instead, it is business management solution, which consists of inventory tracking, point-of-sale, reporting, and other business analysis tools. Accounting is a whole separate topic, which QuickBooks does quite well. In fact so well, that we’ve built a QuickBooks integration tool, which pumps all your data from RMPro into QuickBooks, where it can be further integrated with your bank accounts, etc.

Yes, RMPro has both employee scheduling and time & attendance tools to create a schedule for your employees as well as keep track of their time. These features are available as add-ons.

Yes, RMPro has a Notification System which can send you (or people of your choice) customized notification messages whenever certain things occur in RMPro. This feature is available as an add-on.

There are many tools available for RMPro which can improve your business. This includes things like Analysis Reports, Open-to-Buy, SMART Growth, SMART Measure, Advertising and more.

Inventory & Vendors

RMPro was originally designed for the Oriental Rug industry, but has been evolving to support many different categories, typically high-ticket items such as home furnishings. Some RMPro users have used it for things like home accessories, luggage, and even luxury pens. RMPro is also built to handle both one-of-a-kind items as well as program (mass-produced) SKUs.

Most definitely. RMPro’s best capability is how it handles your inventory. When you input inventory into RMPro, you follow a step-by-step Purchase Order process, where you can track the progress of the order from your Vendor. Comparable inventory software systems are very loose with inventory management, for example, at any time you could “Delete” an item from your inventory. RMPro deliberately locks this down, because in the real world, there’s no such thing as “deleting” your inventory. Instead, there’s processes like Return to Vendor, or Voiding.

Yes, you can. RMPro is scalable, so you might even use it to manage inventory at hundreds of stores. Every item in your inventory is set to be at a particular location, and when you physically move items from one location to another, you create a corresponding Transfer in RMPro to reflect this movement. Not only that, but RMPro audits this transfer so that you can make sure everything that was sent is actually received (and not stolen by an employee).

Yes, RMPro actually has a very detailed and customizable tag designer. You can create numerous tags, at various different sizes, showing whatever information you wish to show, including item information, company logo, barcode, and much more.

Yes, you can. There are two different situations which you may need to do so: 1) when you first start using RMPro and need to get all your current inventory into the system, and 2) when you order inventory from a Vendor and that Vendor provides you an excel spreadsheet with detailed information about these items.

Yes, you may choose to add our DataLink solution so that RMPro has access to your vendors’ data. DataLink is a separate service available from Innovations to provide you the latest product information for most of the major rug vendors.

Yes, RMPro comes with a Physical Inventory module that makes it easy to compare your physical in-house stock with what RMPro says you should have. This will report any exceptions, for example items in the wrong locations, items you have in-house but aren’t supposed to, items you’re supposed to have but aren’t found, etc.

Yes, you can actually associate multiple pictures with one item in your inventory. Program items (for example, those from DataLink) also have images associated with them, which can be automatically downloaded from DataLink.

Yes, when creating a Purchase Order in RMPro, you can mark certain items as Consigned so that RMPro knows these items don’t actually belong to you yet – and will also warn you if these items are sold (in which case you need to pay your Vendor). A special module is available in RMPro to be able to “purchase consigned items” which essentially instructs RMPro that these items are no longer consigned but now purchased from your Vendor.

Yes, RMPro comes with a re-branding module which allows you to enter your own brand names for Vendors, Collections, and Designs. The original vendor’s values are still visible across RMPro, except for places that a customer may see, such as inventory tags, invoice print-outs, and some other places that list item informaton.

Customers & Invoices

Yes, if you have your customers in an Excel spreadsheet, you can import that file into RMPro to pre-load your customers. Also, over time, you can also do an Address Verification (usually with your post office) to update / correct your customers’ contact information.

RMPro supports a number of different invoice types for different purposes. You can create a basic sale (stock inventory), approval (try before you buy), consignment (to customer), back order (from vendor), custom order (for something that doesn’t exist), services (cleaning, repair, etc.), and layaway (keep on hold for customer). You can also create a quotation for nearly all of those invoice types.

Yes, RMPro is able to process payments online using Merchant Warehouse. Cards can also be swiped in a card reader. Please contact the RMPro Support team for more information on this capability.

Yes, every transaction you do in RMPro is saved in detail, so at any point in history, you can refer back to it and print it out again. Invoices in particular have a special option which can restrict your users from printing invoices older than a certain number of days, in case your company has such policies.

Yes, every transaction you can do in RMPro can be back-dated to the original date (and time) that it actually happened. This is important when entering historical information, not only for the customer invoices, but also for purchase orders (inventory) because RMPro does extensive checks to make sure it’s really possible to do certain transactions at a certain given time. For example, if you received an item in RMPro on today’s date, and tried to invoice that item to a customer dated 1 week ago, RMPro will not let you because the item didn’t exist in RMPro 1 week ago.

Users & Security

Yes. RMPro is a scalable system which can support hundreds of concurrent users. Please bear in mind that your server should be powerful enough to handle as many users as you intend to connect to it concurrently. For example, if you intend to have 50 concurrent users (using RMPro at the same time), you would need a powerful dedicated server computer and a fast network.

Very much so. RMPro has a vast set of privileges that you can set up for each and every user to restrict their access to only what they need to do. For example, one of the most commonly used privileges is Price/Cost. Usually, users are restricted from seeing the vendor’s cost.

With RMPro’s Notification system, you can configure multiple employees to receive email or SMS messages for various situations. For example, beginning of day sales (who they need to follow-up with to collect money), Back Order item received (so they can call their customer to let them know), and customer appointment notifications (when they are scheduled for an appointment).

Yes, there is a commissions module built-in to RMPro which allows very extensive commission configuration and calculations. This module covers many known business practices and scenarios to fit anyone’s commission needs.

System Requirements

RMPro runs on Microsoft Windows, any version from 7 and above, both 32bit and 64bit. It is not currently compatible with Mac (OS-X), but if your Mac supports it, you could install Windows (through for example Parallels) and run RMPro from within there. A mobile version of RMPro is also under development for iPads (iOS).

Yes and no. Yes, you do need a dedicated computer of your own to host your RMPro database, but no it does not necessarily need to be an actual server-class computer. RMPro can run entirely on one single computer if you like (database and all) if you have a small store operation. The same software is also capable of being used by hundreds of computers simultaneously, and you might even have your database hosted on your own cloud server.

The requirements for a server depend on the volume of work you intend to do (typically by the number of concurrent users)…

1 – 7 concurrent users: Any new desktop PC on the market is more than capable of hosting your RMPro database
Microsoft Windows 7 or above, 8GB RAM, i7 processor, 240GB hard disk
8+ concurrent users: You should have a dedicated server computer with decent memory and processing power
Microsoft Windows Server 2008 R2 or above, 8GB RAM, Intel Xeon Quad Core processor, 240GB hard disk high speed
What are the recommended specs for a client?

Any new desktop PC on the market is more than capable of running RMPro
Microsoft Windows 7 or above, 4GB RAM

Yes, you can. This would require a dedicated server computer and a VPN configured between each of your locations. Please have your IT professional contact the RMPro Support team for more information.

Yes, you can. This would require a dedicated server computer in the cloud (with remote desktop access) and VPN capabilities. Please have your IT professional contact the RMPro Support team for more information.

Reporting & Analytics

Yes, there is a rather large set of reports which allow you to monitor practically every aspect of your business. From inventory best/worst sellers, to best selling customer zip codes, to the standard every-day reports like Sales Analysis, Payment summary, Inventory Sold by Period, Sales Tax, and much, much more. There’s over 120 reports, each of which can be customized in hundreds of different ways, providing you practically infinite possible reports.

Yes, many different reports also have a chart available. There are a number of comparison reports, such as Yearly Sales Comparison, which display multiple years month-by-month, which can also be viewed as a chart.

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